Orthotrac - The Complete IT Solution for your Practice
	The benefits obtained from a sophisticated practice management system, also mean greater dependency on the hardware and operating software which it uses. Orthotrac Total Support Solution offers a comprehensive support package split into three main elements: • Orthotrac application support • Orthotrac product updates • Network Support and Hardware ‘Hot Swap’ By offering this service Orthotrac UK are able to provide you with the essential services needed to keep any downtime to a minimum, remove the risks associated with technology failure and provide a cost effective way of controlling IT and associated services. Network Support provides support for the administration of your network, diagnosis and resolution of any Network Infrastructure or operating system related issue or problem. Network support is considered to be an essential element required to operate Orthotrac. The Hardware ‘Hot Swap’ service offers full hardware support for all components within the network. In the event of failure a replacement peripheral will be shipped within 10 working hours. Where this involves a component within a PC system unit, a full PC will be shipped. Orthotrac UK will hold copies of the system configuration centrally, in the event of a failure this will be loaded prior to the machine being shipped. The user will then be guided through the process of installing the component and data backup where necessary.